Toronto Ready to Tackle Potholes–File a Pothole Report by Calling 311

Pothole_SmallFollowing the recent snow storms, the City of Toronto is actively patrolling for potholes as they form on city streets.

“With the freeze-thaw cycles that have taken place this past winter, there is always an increase in the number of potholes on our roads” said Councillor Denzil Minnan-Wong.


Residents are asked to call 311 to report potholes so that crews can be assigned to fix them.  Here are some tips that will assist staff:
● Provide the precise location of the pothole (nearest cross streets or address if possible)
● Provide the exact location within the roadway where the pothole is located
● Estimate the size of the pothole

While city staff usually repair potholes within five days, requests are prioritized based on the amount of traffic on the road and the severity of the pothole.

Quick Facts:

  • The City will be doubling the number of staff fixing potholes to almost 100 (25-30 crews) over the next few weeks.
  • During the last three years, the City of Toronto has repaired an average of 200,000 potholes per year.
  • The City spends approximately $4 million per year to fix potholes.
  • Businesses and visitors can dial 311, 24 hours a day, 7 days a week.

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